Jeva AI terms of use
Draft — awaiting legal review (DECISION-029). This text is a draft. Before final publication it will be legally reviewed by a person (step 33). Items marked ⚠️ will be completed or confirmed then.
1. What is Jeva AI?
Jeva AI is JEVA Techniek's digital assistant, based on artificial intelligence. You are talking to a computer program, not a person. This is also stated at the top of the chat and in the first message. Where needed, a JEVA staff member can take over the conversation. While the chat on the website is in a test phase, this is stated in the chat.
2. What Jeva does and does not do
- Jeva helps with information about our services, products, comparisons, the home file and quote requests.
- Jeva gives no instructions for dangerous electrical work. Have work on an electrical installation carried out by a qualified installer.
- Jeva gives no legal, financial or medical advice and makes no binding promises.
- Jeva does not conclude or refuse contracts and does not decide on credit.
3. Prices, availability and information
- Prices and availability come from the source shown (our own catalogue or a partner such as Amazon or bol) and can change. The price at the source at the time of ordering or of the quote applies.
- An answer from Jeva is not a binding offer. You always receive a quote from JEVA itself.
4. Liability
An AI assistant can make mistakes. Check important information and contact JEVA if in doubt. JEVA is not liable for damage caused by acting on an answer from Jeva without confirmation from JEVA, except in case of intent or gross negligence. ⚠️ TO BE VERIFIED: legal review of this clause (step 33).
JEVA's general terms and conditions apply to JEVA's services. ⚠️ TO BE PROVIDED: General terms and conditions (to be supplied by the owner).
5. Your data
Share no more than necessary in the chat, and preferably no sensitive data such as your citizen service number (BSN), bank details or health data. How we handle your messages is described in the Privacy policy. Conversation messages are kept for 24 months and then anonymised.
6. Fair use
Do not use the chat for spam, unlawful content or attempts to bypass Jeva's safety rules. We may limit the number of messages to prevent abuse.
7. Contact and changes
Questions? Email info@jevatechniek.com. We may update these terms; the date at the top shows when they were last changed.